Don’t Panic! How to Complain in English When Your Package is Missing

🌟 Learn how to call customer service in English with Lily and Tom. A2-B1 ESL phone English podcast: report a missing package, file a complaint, and ask for a refund politely and clearly. 🎧 In this episode Tom waited 43 minutes on hold, and his package is sitting next to a pink flamingo statue somewhere in the city. Follow his funny story and learn the exact English you need when you call a company and something goes wrong. Real conversation, slow natural pace, perfect for shadowing practice. ✅ In this lesson, you will learn: ✔️ How to start a call with "I'm calling about..." ✔️ Polite requests with "Could you..." instead of "Can you..." ✔️ "Hasn't arrived yet" vs "didn't arrive" and when to use each ✔️ 8 customer service phrases: tracking number, on hold, reference number, file a complaint, speak to a supervisor, refund, replacement, thanks for your patience ✔️ How to stay calm, polite, and clear when you are upset ✔️ A full roleplay phone call you can repeat out loud ⏱️ TIMESTAMPS 00:00 - Stuck on Hold for 43 Minutes: Phone English Story 02:30 - Common Mistakes When Calling Customer Service in English 05:00 - Could You vs Can You: Polite Phone English 07:15 - 8 Customer Service Phrases for a Missing Package 12:30 - Roleplay: Calling About a Package That Hasn't Arrived 13:00 - Your Challenge 🎁 Bonus: Phone Practice Tip Before any English phone call, keep your tracking number or order number ready, write the reference number on paper (not on your hand!), and read numbers slowly, one by one. 🚀 Perfect For: ✅ Beginners (A1-A2) who want natural spoken English for real life ✅ Intermediate learners (B1) who feel nervous on the phone ✅ Travelers and people living abroad who shop online ✅ Professionals who talk to clients and companies in English ✅ Self-learners who enjoy podcast-style English listening practice 🌟 The Daily English Talk Method 🔹 Learn through real-life dialogues, not boring textbook sentences 🔹 Practice speaking with repetition and shadowing techniques 🔹 Focus on natural flow, pronunciation, and everyday culture 🔹 Build confidence by listening to real conversations again and again 🔹 Perfect for self-study with a relaxed podcast-style lesson 🔑 Want the transcripts, vocabulary, and slow audio versions? Check the Join button: https://www.youtube.com/channel/UCo3dBJKNW-iq4JXkYP1m2JQ/join 💬 COMMENT BELOW: What do you think is inside Tom's missing box? Tell us your guess! Then write one sentence with a phrase from today, for example: "I'm calling about a package that hasn't arrived yet." 📌 Subscribe to Daily English Talk for a new podcast-style English lesson every day, and turn on notifications so you never miss one! --- 🔑 Keywords daily english talk, English podcast, comprehensible input English, daily english conversation practice, english podcast for beginners, learn english for beginners, english listening practice, real life english conversation, b1 english conversation, english for daily life, slow english conversation, shadowing practice english, A2 English podcast, how to speak english confidently, how to call customer service in english, english phone call, phone english, english phone conversation, customer service english, customer service phrases, missing package english, package not delivered english, english for online shopping, file a complaint in english, ask for a refund in english, on hold meaning, tracking number meaning, reference number meaning, speak to a supervisor english, polite english phrases, could you vs can you, hasn't arrived yet, present perfect for beginners, english for travelers, english for work, esl phone english #EnglishPodcast #DailyEnglishTalk #PhoneEnglish #CustomerServiceEnglish #LearnEnglish #EnglishConversation #EnglishListening #A2B1English #ShadowingEnglish #EverydayEnglish #영어공부 #aprenderingles #inglesconversacion