The Automation Paradox: Why More Technology Can Create More Risk

If automation removes human error, why can highly automated systems still fail spectacularly? This case study explores the automation paradox: as technology takes over routine work, the remaining human decisions can become less frequent, more complex and more consequential. The video examines overreliance on systems, loss of situational awareness, exception handling, accountability and the design of human–technology collaboration. The key question is not whether to automate, but how to automate without weakening judgement, resilience and control. Essential for anyone studying AI, digital transformation, operations, risk or the future of work. #Automation #ArtificialIntelligence #DigitalTransformation #RiskManagement #CaseStudy