Why British Airways Grounded Its Fleet: The 2017 IT Meltdown

A major British Airways technology outage turned a routine operational problem into widespread disruption. This case examines fragile infrastructure, recovery planning and the strategic cost of underinvesting in resilience. In this video, we examine: • How a technology failure cascaded across airport operations • Why recovery capability matters as much as prevention • Lessons for leaders managing mission-critical digital infrastructure Discussion question: When does technology cost-cutting become an unacceptable operational risk? Explore professional courses and practical learning resources: Visit our website for latest courses: https://thecasehq.com/ Visit our AI Courses: https://thecasehq.com/artificial-intelligence-courses/ Visit our Digital Technology Courses: https://thecasehq.com/digital-technologies/ Visit our Higher Education Courses: https://thecasehq.com/higher-education-courses/ Visit our Quality and Lean Six Sigma Courses: https://thecasehq.com/quality-lean/ Visit our Strategy and Leadership Courses: https://thecasehq.com/strategy-and-management-courses/ Visit our Human Resource Courses: https://thecasehq.com/human-resources/ Visit our Maritime and Shipping Courses: https://thecasehq.com/maritime-shipping/ If this case study was useful, please like the video, subscribe to The Case HQ and share your view in the comments. #BritishAirways #ITFailure #OperationalResilience #BusinessCaseStudy