Finance & businessWanas Apps | Zoho Premium PartnerThe Sunbula Case: Diagnosis and a 3-Phase Action Plan | Lesson 13.1
The Sunbula Case: Diagnosis and a 3-Phase Action Plan | Lesson 13.1
Long-form6:55Education
Published Oct 12, 2026, 7:51 PM · 2d ago
Wanas Apps | Zoho Premium Partner
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Description
The Sunbula Case: Diagnosis and a 3-Phase Action Plan: the integrated case — Part 4: root causes, reading the exhibits, and a 12-month plan on Zoho One. Explained simply for beginners, with real examples on Zoho — free management course by Wanas Apps Academy.
🎓 Get a FREE certificate: take this full course on Wanas Apps Academy, pass the module quizzes and receive your Wanas Apps certificate of completion.
Register free 👉 https://training.wanasapps.com/course/management-essentials-in-the-age-of-digital-transformation
Part 4 of the integrated case in "Management Essentials in the Age of Digital Transformation" — a free beginner course.
A model answer for the Sunbula case: the root causes, the 5 Whys for long waits, reading the exhibits, a verdict on Reem's and Kamal's proposals — and a three-phase action plan alongside the first two phases of a Zoho One roadmap.
0:00 Introduction
0:15 The diagnosis
1:41 Reading the exhibits
2:21 Culture, motivation and marketing
3:16 The first 90 days
4:33 Months 3 to 6
5:41 Months 6 to 12
6:18 Summary
Wanas Apps — Zoho Premium Partner
We Start Where Zoho Ends
https://wanasapps.com
#management #leadership #zoho
Tags
managementcase studyroot cause analysisaction plancustomer experiencebehavioral interviewbalanced scorecardZoho DeskZoho RecruitZohoWanas Apps
Details
- Published
- Oct 12, 2026, 7:51 PM
- Length
- 6:55 (415 s)
- Format
- Long-form
- Category
- Education
- Audio language
- EN
- Quality
- HD
- Captions
- Yes
- Made for kids
- No
- Licensed content
- No
- Video ID
- 5fcYPLBh9nE
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