Finance & businessWanas Apps | Zoho Premium PartnerThe Sunbula Case: Diagnosis and a 3-Phase Action Plan | Lesson 13.1

The Sunbula Case: Diagnosis and a 3-Phase Action Plan | Lesson 13.1

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Published Oct 12, 2026, 7:51 PM · 2d ago

Wanas Apps | Zoho Premium Partner
Wanas Apps | Zoho Premium Partner
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The Sunbula Case: Diagnosis and a 3-Phase Action Plan: the integrated case — Part 4: root causes, reading the exhibits, and a 12-month plan on Zoho One. Explained simply for beginners, with real examples on Zoho — free management course by Wanas Apps Academy. 🎓 Get a FREE certificate: take this full course on Wanas Apps Academy, pass the module quizzes and receive your Wanas Apps certificate of completion. Register free 👉 https://training.wanasapps.com/course/management-essentials-in-the-age-of-digital-transformation Part 4 of the integrated case in "Management Essentials in the Age of Digital Transformation" — a free beginner course. A model answer for the Sunbula case: the root causes, the 5 Whys for long waits, reading the exhibits, a verdict on Reem's and Kamal's proposals — and a three-phase action plan alongside the first two phases of a Zoho One roadmap. 0:00 Introduction 0:15 The diagnosis 1:41 Reading the exhibits 2:21 Culture, motivation and marketing 3:16 The first 90 days 4:33 Months 3 to 6 5:41 Months 6 to 12 6:18 Summary Wanas Apps — Zoho Premium Partner We Start Where Zoho Ends https://wanasapps.com #management #leadership #zoho
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managementcase studyroot cause analysisaction plancustomer experiencebehavioral interviewbalanced scorecardZoho DeskZoho RecruitZohoWanas Apps

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