The Sunbula Case: Reading the Exhibits | Free Course Lesson 13.1

The Sunbula Case: Reading the Exhibits: the integrated case — Part 2: six exhibits, from complaints to margin to digital tools. Explained simply for beginners, with real examples on Zoho — free management course by Wanas Apps Academy. 🎓 Get a FREE certificate: take this full course on Wanas Apps Academy, pass the module quizzes and receive your Wanas Apps certificate of completion. Register free 👉 https://training.wanasapps.com/course/management-essentials-in-the-age-of-digital-transformation Part 2 of the integrated case in "Management Essentials in the Age of Digital Transformation" — a free beginner course. We read Sunbula's exhibits one by one: complaints, turnover and eNPS by branch type, two branches in similar malls, waste and margin, and the map of digital tools — plus how a similar chain started fixing it on Zoho. 0:00 Introduction 0:46 Exhibit A 1:28 Exhibits B and C 2:40 Exhibits D and E 3:36 Exhibit F 4:01 In the age of digital transformation 5:17 Summary Wanas Apps — Zoho Premium Partner We Start Where Zoho Ends https://wanasapps.com #management #leadership #zoho