TSB’s IT Disaster: How a Technology Migration Became a Banking Crisis

How can a planned technology migration turn into a customer, operational and reputational crisis? This case study examines TSB’s IT failure through transformation governance, systems migration, operational resilience, testing, customer impact and executive accountability. The lesson is relevant far beyond banking. Large technology transformations combine technical, operational and organisational risk. The video explores why go-live decisions matter, how contingency planning should work, and what leaders must do when complex systems fail in public. Ideal for digital transformation, project management, banking, operations, risk and IT governance learners. Visit our website for latest courses: https://thecasehq.com/ Visit our AI Courses: https://thecasehq.com/artificial-intelligence-courses/ Visit our Digital Technology Courses: https://thecasehq.com/digital-technologies/ Visit our Higher Education Courses: https://thecasehq.com/higher-education-courses/ Visit our Quality and Lean Six Sigma Courses: https://thecasehq.com/quality-lean/ Visit our Strategy and Leadership Courses: https://thecasehq.com/strategy-and-management-courses/ Visit our Human Resource Courses: https://thecasehq.com/human-resources/ Visit our Maritime and Shipping Courses: https://thecasehq.com/maritime-shipping/ If this case study was useful, please like the video, subscribe to The Case HQ and share your view in the comments. #TSB #ITFailure #DigitalTransformation #Banking #CaseStudy